The quote offered is based on the information that you have provided being accurate and true. We reserve the right to amend the offer or cancel the offer should the device not be described accurately as above.
We reserve the right to withhold payment and destroy any devices which are listed as lost/stolen/insurance claimed/blocked on the CheckMend website. These may be passed on to the authorities to follow up.
Item must be free of iCloud and passwords.
Please ensure you remove all SIM cards from the phone. We are not able to return any SIM cards sent to us.
We will contact you via email with your confirmed price, whether this is the quoted price or amended in light of testing the device. Please reply to this email confirming the acceptance of this quote and the method you would like payment to be made. Quotes not accepted after 7 working days will be automatically accepted on your behalf. If you don’t accept the offer, the device can be returned to you. Please allow 7 working days for delivery.
All units are to be unlocked or locked to a UK network. Any unit locked to a foreign network will be classed as not working.
PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.
All prices include VAT (or other applicable tax i.e VAT Margin scheme).
If you reject an amended offer for your order we will return your device/s. Please allow 2-3 working days. If the attempt is failed, you the customer, must contact us to arrange a delivery at your own cost. If there is no contact for 14 days we will automatically process your payment at the amended price.
We offer an option of bank transfer, Paypal or a gift card of a retailer of your choice. You will be required to select a payment option at point of trade-in/sale to us. To prevent fraud this payment option cannot be changed once the order is placed.
Once we receive your items, we will check that they meet the stated description, and that it meets our terms and conditions. Providing it does, we will make payment to you via bank transfer, Paypal or a gift card of a retailer of your choice. This will happen on the same day of receipt (Monday to Friday, excluding public holidays).
Bank Transfer and Paypal payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.
TERMS AND CONDITIONS
1. OUR CONTRACT AFTER YOU HAVE ORDERED
Once you’re happy everything is correct and you’ve submitted an order you’ll be given a dispatch email when the invoice is printed at the dispatch stage, next you will receive a tracking number via your email.
2. PRICES AND PAYMENTS
All our prices are in UK pounds (any euro prices are converted by Web interpret/ PayPal ex rate who translate all our listings). The total cost of your order will be the price of the products you order, the delivery charge (if any). If you wish to choose a special shipping request such as Saturday guaranteed at our discretion we can invoice you for this service.
3. DELIVERY AND COLLECTION
All UK orders will be sent VIA royal mail on a 24 working hour service.
All orders will be sent to the delivery address provided when you place your order.
4. RETURNS / CANCELLATIONS
Please review our Refund and Returns Policy.
5. FAULTY GOODS
We aim to offer a 24 working hour replacement service, this means if you post your goods to us on Monday morning we aim to have an item on the way back you by Tuesday.
Whilst this is usually possible it is an aim not a guarantee, sometimes we may need a little more time if for example the item isn’t currently in stock.
We do not cover faults caused by accident, neglect, misuse, normal wear and tear by you or any third party, or any alteration or repair carried out without our prior approval. We can however invoice you separately for accidental repairs if pre-arranged.
When you return goods to us:
You must ensure that they are properly and securely packaged and labeled with our address.
Include the return form or a cover note of your name and reason for return.
Items must be returned free of iCloud and/or passcodes.
You are responsible for any damage or loss in transit.
We will require your item back first before a replacement or refund can be issued.
Postage costs can be reimbursed (up to £25 for overseas returns). Postage receipts may be requested via ebay messages.
6. MISSING, DAMAGED OR INCORRECT ORDERS
We do everything we can to ensure your order arrives at your door complete and as described. If you don’t receive your orders when expected, you can check that they have been dispatched using the tracking number or please contact us at [email protected]
All of our items are subjectively graded meaning differences of opinion may occur, if this does happen we are happy to exchange or refund any item within the above legal time scales.
A Grade Items- Excellent condition used mobile little or no scratches, moreover it is not guaranteed to be mark free due to being a used product.
B Grade Items- Minimal Wear very good condition, these items will show marks and scratches which is why they are B Grade.
C Grade Items – Will have some signs of wear to the unit, mainly markings on the back however there could be some on the screen in some cases.
7. WARRANTY
Please review our Warranty Policy.
8. VAT
We operate under the VAT Margin scheme.
The Margin Scheme – All items sold under the Margin Scheme will not have a VAT component on the invoice, therefore no VAT can be reclaimed.
Whilst we make every effort to indicate which VAT scheme the product falls under in the Product Description, if you have strict requirements for a VAT qualifying product please contact us prior to placing your order to confirm.
9. PRIVACY
We don’t share any of your information with 3rd parties. All power up items returned to us iCloud locked will be wiped if the necessary information is provided to us upon request.